Entries by Shelley Bainter


The Must-Attend Conference for Leaders in Commercial Service Companies

Today’s market is fraught with challenges for leaders of commercial service companies. From operations to recruitment to customer service – fighting to the top of your market (and fighting to stay there) can overwhelm even the hardest working business leaders. While technology can seem like another obstacle, commercial service companies that want to lead their […]

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Update Your Customer Service Certification

Commercial service contractors know a thing or two about continuing education (CE). Depending on your line of work, ignoring CE is not an option if you want to stay in business. Regardless of your line of work, encouraging CE throughout your team will keep you evolving and moving forward. Most of the continuing education available […]

Best of 2018

It’s always interesting to look back at our blog posts at the end of a year and see what our readers were most interested in. In 2018, there was a clear theme:  Using technology to do more and earn more. Here is the top 10 list from 2018: How to Make Billions Selling Nothing – […]

Announcing ServiceTrade Mobile App Version 2.0

ServiceTrade is launching a new version of its mobile application for Android and Apple devices. The new app gives users an intuitive and efficient experience so they can collect more information that matters to customers. Users familiar with ServiceTrade will find all their appointments, job details, customer contact information, and media-rich documentation features intact. Where […]

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Prioritizing Customers Above Operations – B&W Mechanical

They spent hours on it. Brad Boggs at B&W Mechanical and Shawn Mims of ServiceTrade met several times to discuss how to integrate B&W’s accounting system with ServiceTrade. They planned it strategically, they talked with an integrator about the details, they held several follow-up calls. But as they say, the struggle of connecting ServiceTrade’s open […]


United Fire Improves Their Monthly Reporting Cycle with Sage Intacct

United Fire wanted to increase the level of customer service that their technicians provided by improving technology, automating processes, and increasing efficiency across the organization. Their first steps towards this goal were to replace their 20+-year-old computer systems and to implement ServiceTrade. However, there was a lack of integration with United Fire’s current accounting system. […]

Put your best face forward

Good design makes a small company look big or a big company look like a leader. Whether that’s on a website, in emails, social media, on proposals, or in customer service, it’s worth a service contractor’s time to create unique, engaging, modern designs. You do not have to spend a lot to get something good. We […]