2025 Year in Review: How ServiceTrade Helped Your Business Service Smarter and Scale Faster

In 2025, commercial contractors faced rising labor constraints, tighter margins, and increasing customer expectations. Growth required more than adding headcount or chasing more work. It required operating smarter at every level of the business.

Contractors using ServiceTrade focused on the fundamentals that drive scalable performance: helping technicians spend more time on billable work, giving office teams real-time visibility, and making it easier to win and retain the right customers.

The results were measurable and meaningful. Contractors generated $12B in proposals, $9B in quotes, and $8B in invoices, with $822M in pull-through revenue. Those using recurring service contracts reduced emergency calls by 27%, increased margins on planned work by 25%, and reduced revenue volatility by 70%.

Here’s how we strengthened the ServiceTrade Platform to help you achieve those outcomes in 2025.

Maximizing Technician Performance

More Productive, Happier Technicians

Your technicians are your most valuable resource. In 2025, contractors increased billable hours, improved on-site efficiency, and created a better day-to-day experience for their technicians.

Industry research shows technicians lose more than seven hours per week to administrative work, windshield time, and job preparation. Long days and constant task switching often lead to burnout. In 2025, contractors used ServiceTrade to reclaim that lost time and put it back into billable, meaningful work.

Mission-Critical Performance

Reliability in the field is non-negotiable. When technicians can depend on their tools, they stay focused, productive, and on schedule.

Tens of thousands of technicians relied on the ServiceTrade mobile app every day to complete work in the field. In 2025, they experienced 99% disruption-free sessions, helping teams stay productive without interruptions.

Contractors consistently rate ServiceTrade as the top field service management mobile app, reflecting reliability where it matters most: in the field. 

Technicians gained workflow improvements that removed friction from everyday tasks and reduced avoidable delays. These included marking their availability directly in the app, avoiding timecard conflicts through real-time clock sync, accessing job details faster, and viewing more descriptive job names in the app.

Smart AI: Intelligence That Reduces Busywork

As technicians reclaimed time in the field, contractors also reduced administrative overhead using built-in intelligence designed to eliminate busywork and complete common tasks in seconds instead of minutes.

• Smart Scan, launched in November 2025, allows technicians to capture asset details instantly by scanning a nameplate. This reduced lookup time by 90% and manual entry by 50%.
• Smart Transcribe lets technicians record a short voice note that is automatically converted into professional, customer-ready text.
• Smart Comment helps ensure customer-facing notes are clear and professional, even when technicians use shorthand in the field.
• Smart Summary automatically creates customer-ready job summaries for Service Links and Invoice Links. One customer used it 4,000 times in 40 days, approving the AI-generated summary in 95% of cases—saving significant review time.

Streamline Operations

In 2025, contractors gained better visibility and control across their entire business with redesigned core workflows that delivered faster performance and interfaces shaped by direct customer feedback.

Manage More Work with Less Effort

Teams handled growing workloads more efficiently with improvements that eliminated repetitive tasks. Bulk operations across jobs let office staff schedule appointments, send customer communications, and update multiple jobs simultaneously instead of one at a time. Customizable views remembered team preferences automatically, eliminating the need to recreate filters and settings throughout the day. Fast search and export capabilities meant teams could quickly find what they needed and share data with stakeholders.

Track Job Progress in Real Time

New visibility into job status eliminated internal guesswork and reduced follow-up calls. Teams could now set and track granular progress markers, like “parts ordered,” “pending inspection,” or “awaiting customer approval”, that appeared everywhere jobs were viewed or managed. Enhanced job tracking captured more detail about what happened on each job, including customer interactions and status changes, giving everyone the context they needed without hunting for information.

Access Critical Information Faster

Instant page loads and flexible filtering made it easier for office teams to access quotes, invoices, and job details without delays. Improvements like drag-and-drop file attachments, clickable links in notes, and preserved text formatting streamlined communication and documentation. Teams could focus on serving customers instead of wrestling with extra steps in their software.

ServiceTrade Inspections: Streamline Inspections, Maximize Revenue

Based on extensive industry feedback, ServiceTrade launched a ground-up redesign of its inspection management solution, connecting mobile inspections, report generation, and deficiency management in one unified workflow built for real-world fire protection operations.

For Technicians in the Field

The redesigned mobile app keeps technicians moving efficiently with intuitive navigation, advanced filtering, and barcode/QR code scanning that quickly pulls up the right equipment. Customer and job details auto-populate to minimize data entry, while asset-by-asset navigation lets technicians move quickly through inspections. Real-time deficiency creation allows issues to be documented the moment they’re found, all without switching applications or re-entering data.

Technicians are calling the new design “phenomenal.” The interface is cleaner, faster, and works seamlessly on phones and tablets. Bulk edits to assets provide huge time savings for high-volume inspections, while hierarchical asset structures help technicians move confidently through multi-building facilities. Asset Tagging connects deficiencies directly to specific equipment, creating comprehensive service history and improving follow-up quotes.

For the Office

ServiceTrade Inspections ensures consistent quality and compliance with a centralized forms hub, real-time visibility into form status, and comprehensive version control. Office teams can easily update reports directly from the Job page with just a few clicks, then deliver professional, compliant reports to customers or directly to the relevant AHJ through our integration with The Compliance Engine by Brycer.

Smart Insights: Real-Time Intelligence and Reporting

In October 2025, contractors gained real-time visibility into business performance with Smart Insights, built directly inside ServiceTrade. The new analytics solution eliminates manual spreadsheets and data accuracy concerns, delivering enterprise-grade business intelligence without the cost or complexity of third-party BI tools. 

Real-time KPI tracking spans profit margins, technician performance, and operational efficiency. Role-specific dashboards for Operations, Field Team, and Accounting provide immediate visibility into the metrics that matter most, with data refreshing in under 15 minutes—up to nine times faster than competitors. 

Built-in error detection catches data gaps and inconsistencies before they skew results. Natural language prompts and AI-powered chart building let users ask questions like “What’s my revenue by technician?” and instantly get the visualization they need. 

Customer reaction: “I am IN LOVE!!! I didn’t realize how much I needed real-time data until I saw it.”

Win and Delight Customers

In 2025, contractors connected sales and service into one continuous workflow, helping them win better customers and keep them long term.

SalesManager: From Proposal to Service

SalesManager delivers a truly connected sales to service workflow that helps you win more business and start service faster. Professional online proposals and standardized pricing guardrails create consistent margins, while every approved proposal is structured to flow directly into service delivery.

When a deal is closed in SalesManager, customer information, assets, locations, contract details, recurring services, notes, and files automatically sync to ServiceTrade as a complete customer setup. There is no re-entry of data and no manual cleanup. Just a seamless transition from sold work to active service.

Multi-Site Proposals (New in 2025)

Multi-site proposals are built for the way mechanical contractors actually sell.

Create a single, polished proposal that clearly breaks down pricing by location, asset, and service while supporting multiple service level options and convenient online approval. With 30 to 50% of proposals involving multiple sites and 91% of surveyed customers saying this capability would significantly impact their business, this feature delivers real competitive advantage.

Multi-site proposals are ideal for school districts, healthcare systems, and corporate office parks. Contractors present each location clearly, roll everything into one total contract value, and close with a single electronic signature. The result is faster approvals, stronger customer confidence, and fewer billing disputes thanks to clear, transparent documentation.

Built for Security, Stability, and Growth

Your data, your customers, and your operations are protected by modern security standards designed for commercial contractors. SOC 2 Type 1 certification, secure single sign-on, and role-based permissions help ensure the right people have the right access, while encrypted data transmission and regular security testing reduce risk and support compliance requirements. The result is confidence that your business data is secure without adding friction to daily work.

Looking forward into 2026

2025 marked a major step forward on an already strong foundation. 2026 amplifies the results. In 2026, ServiceTrade will move from capturing data to surfacing the actions that matter most, helping you turn insight into measurable results with recommended next steps, guided workflows, and opportunities you might otherwise miss. ServiceTrade will become your system of action.

Our Chief Product Officer, Brook Bock, shared our vision for this future at our recent Digital Wrap Conference. Watch the full presentation to see how ServiceTrade will help you act faster on the insights that drive your business.

The Bottom Line

In 2025, contractors proved what’s possible when technology supports the way they actually work in the field and office.

Contractors gave technicians back more than seven hours per week and relied on the highest-rated mobile app in field service management.

Contractors replaced up to eight hours of manual KPI reporting with instant answers and clearer workflows.

Contractors won and delighted customers with digital-first experiences that processed $12 billion in proposals, captured $822 million in pull-through revenue, and achieved a 63% quote acceptance rate.

The data proves the model works: 27% fewer emergencies, 25% higher margins, 70% less volatility, and 15% more weekly work orders.

Commercial contractors can service smarter and scale faster with ServiceTrade. Thank you for pushing us to innovate, for providing thoughtful feedback, and for trusting us as your technology partner. Here’s to an even more successful 2026.

Questions about any of these features? Contact your Account Manager or visit support.servicetrade.com.